The Workforce Development Specialist provides a variety of individual services such as job development, training, testing and counseling services, utilizing a case management model to enable individuals with significant and multiple employment barriers to find appropriate work.

PROVIDES-services, assessments, counseling and job prep guidance to participants;

MONITORS-participant data and reporting needs, participant spending and budgets; program and file compliance; activities; trends and variance with program design

FACILITATES-training, workshops, presentations and meetings for participants or partners;

ESTABLISHES-employer relations and work opportunities, partnerships with related service agencies; REVIEWS-program design, tools, curriculum and needs to analyze effectiveness

Provides pre-employment services to participants with criminal histories and working in correctional facilities with inmates.

  • Determines client eligibility for a variety of workforce development programs. Refers customers to appropriate programs, agencies and/or resources. May refer ineligible individuals to other community agencies or resources.
  • Provides comprehensive evaluation of employment and training needs. Assesses customer skills by interviewing, testing and other methods.
  • Works with client to develop individual training plans, engage employer placement
  • Assists clients with job placement, including job-search classes, labor market analysis and employment contacts.
  • Assesses client need, authorizes, and facilitates supportive services to assist in removing barriers that may prevent successful completion of the program.
  • Monitors and records participant data into multiple management information systems. Provides reports as requested.
  • Provides counseling for client with employment or educational barriers. May assess clients with physical or mental disabilities and make appropriate referrals to related services.
  • May facilitate group processes including testing, workshops, orientations and job clubs.
  • Maintains case files as directed to meet client and program needs. Self-audits files to ensure compliance.
  • Ensures nondiscrimination and equity in the delivery of services.
  • Interacts and coordinates services with other state and local agencies and programs.
  • Utilizes PO system to tracks participant support budgets and monitor spending.
  • Assesses program and participant needs to be responsive in refining and updating program processes, materials, design, and delivery. Exploration of alternative methods of delivery of services.
  • Responsible for employer outreach, establishing employer relations to meet compliance with work release requirements.
  • Ensures compliance with grant terms, conditions and requirements
  • Engages with contractors, outside partners and community organizations to align and coordinate services and resources
  • Serve as program and organization representative to matters relating to area of expertise.


1. Knowledge of workforce development programs, services, techniques and performance

2. Experience developing and managing contracts

3. Experience coordinating and managing programs and projects. Proven ability to effectively accomplish goals and deliverables and meet deadlines

4. Experience collaborating and maintaining relationships with external partners

5. Strong verbal and written communication skills. Ability to generate clear, concise information and to vary writing styles to meet the needs of a variety of audiences

6. Initiative to create and develop new processes, procedures and policies

7. Highly organized with ability to multitask

8. Able to maintain high levels of confidentiality, credibility and professionalism

9. Ability to understand, interpret and follow federal, state and local policies and regulations

10. Ability to work and collaborate with diverse populations

11. Ability to provide guidance and training to a wide variety of audiences

12. Proven ability to apply analytical skills and pay close attention to detail

13. Ability to identify, assess and resolve issues in a timely manner

14. Excellent customer service skills. Ability to respond to requests and manage difficult situations

15. Proven skills and experience with Microsoft Word, Excel, and Outlook

Job Types: Full-time, Part-time

Pay: From $38,000.00 per year


  • Health insurance
  • Paid time off


  • 8 hour shift

Ability to commute/relocate:

  • Norristown, PA 19401: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

  • Health insurance
Job Category: Director
Job Type: Full Time
Job Location: Norristown

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